Underground Skate Store

0800 289 669

+6494279552


306 Hibiscus Coast Highway

Orewa

Send us an email

CALL THE EXPERTS 0800 289 669

Shipping

All orders will be shipped from Underground Skate limited T/A Underground Surf

If you have any questions about shipping then please email us on info@undergroundsurf.co.nz and we'll be happy to help you out.


New Zealand:

FREE SHIPPING NZ WIDE!

Please note:

Boards 7'6 and larger will be delivered to the nearest Mainfreight Depot where you will need to arrange for collection.
Boards 7'5 and under will be delivered with Fastway Couriers.

We use NZ Couriers or Fastway Couriers to ship your goods nationwide. You will receive a tracking number in an e-mail once your order is dispatched from Underground in Orewa Auckland.

NO FREE SHIPPING ON COMBOS/SALE ITEMS. Please choose the correct SALE prices under the shipping drop down at checkout. Details below:

Surfboards/Sup under 8'0:
$25 North Island
$50 South Island

Parcels are not collected on weekends so orders received after 3pm Friday will be shipped the following Monday.

Unfortunately we are unable to deliver Surfboards or SUP's to rural areas.


International:

THE RATES QUOTED BELOW EXCLUDE SOFT / BODY / SURFBOARDS / SUPS / BOARDBAGS / BULKY ITEMS˟ / ETC.

If you want us to ship any of these items then simply email us on info@undergroundsurf.co.nz and we'll happily give you a quote.

˟ Bulky items are considered any item/s larger than two shoe boxes in size.

AUSTRALIA:

FREE shipping on all orders over $100!*
$25.00 shipping on all orders under $100.*

Most parcels will see next day delivery to main centres!
All parcels sent via Tracked Courier with an 'estimated delivery' of 3 - 5 days.**

Tracking link will be provided via email once your order has been dispatched. x

ASIA & EUROPEAN UNION:

FREE shipping on all orders over $150!*
$30.00 shipping on all orders under $150.*

All parcels sent via Tracked Courier with an estimated delivery of 4 - 7 days.**
Tracking link will be provided via email once your order has been dispatched.

NORTH AMERICA & NON-EU EUROPE:

FREE shipping on all orders over $200!*
$30.00 shipping on all orders under $200.*

All parcels sent via Tracked Courier with an estimated delivery of 4 - 7 days.**
Tracking link will be provided via email once your order has been dispatched.

REST OF THE WORLD:

Get in touch!
Send us an email on info@undergroundsurf.co.nz and we'll get back to you ASAP with a shipping quote.

PLEASE NOTE:

* Quoted shipping prices and order values are all in NZD.

** Quoted shipping times do not take into consideration the chance that your package may be processed for customs at your local destination which can take 1-3 days.


SHIPPING SPECIALS

We currently have a number of shipping deals in place as follows.

FREE SHIPPING on:

  • All BOTE Paddleboards to Australia.
  • All AGENDA Surfboards and SUP's to Australia.
  • All Takayama Surfboards and SUP's to Australia.

REDUCED SHIIPPING on:

  • Takayama Surfboards to Asia. Only $150!
  • All Takayama SUP's to Asia. Only $200!

Get in touch with us if you would like to take advantage of these offers.


CUSTOMS AND DUTY CHARGES

If you are purchasing Internationally then we recommend that you review the following resource to assist you in calculating the charges you may be subject to upon arrival of your parcel to your country/local area: dutycalculator.com

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.

Underground Surf cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Underground Surf will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.